Job Description
Join Kansas City Connect's dynamic team as an Evening Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences during our peak evening hours. This immediate-hire position offers flexible scheduling and growth opportunities in a supportive environment. If you thrive in fast-paced settings and value customer satisfaction, apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Update customer records in CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with day-team to ensure seamless service continuity
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal communication skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency (CRM systems)
- Available evenings (4 PM - 11 PM) and weekends
- Positive problem-solving mindset