Job Description
Join Urban Solutions Inc. as an Evening Customer Service Specialist and become an integral part of our dynamic support team! We're seeking enthusiastic individuals to deliver exceptional service during our evening hours (5 PM - 10 PM). This immediate hire opportunity offers flexible scheduling and competitive pay in the heart of San Francisco. No experience necessary—full training provided!
Why Join Us?
- Competitive hourly wage + performance incentives
- Immediate start date
- Modern downtown workspace
- Clear career advancement paths
- Supportive team environment
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service transitions
- Meet/exceed customer satisfaction metrics
- Participate in ongoing training programs
Qualifications
- Available 5 PM - 10 PM, 3-5 days weekly
- Excellent verbal communication skills
- Basic computer proficiency
- Problem-solving mindset
- Ability to multitask in fast-paced environment
- No prior experience required—training provided
- Must be 18+ with valid work authorization