Job Description
Join Philadelphia's Premier Hospitality Team! Urban Hospitality Group is seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences at our downtown venues. We offer flexible scheduling with both part-time and full-time evening positions perfect for students, career-changers, or those seeking supplemental income.
Our team thrives in fast-paced environments where your interpersonal skills shine. Enjoy competitive pay, performance-based incentives, and opportunities for advancement within our growing portfolio of Philadelphia establishments. Training provided – no prior hospitality experience required!
Responsibilities
- Provide outstanding customer service during evening shifts (4 PM - 12 AM)
- Manage reservation systems and guest inquiries with professionalism
- Coordinate with kitchen/bar staff for seamless service delivery
- Resolve guest concerns promptly and maintain positive relationships
- Process payments accurately using POS systems
- Uphold cleanliness and safety standards in all service areas
- Collaborate with cross-functional teams during peak hours
Qualifications
- Exceptional communication and interpersonal skills
- Availability for evening shifts (weekends included)
- Basic math proficiency for cash handling
- Ability to multitask in high-pressure situations
- Positive attitude and team-oriented mindset
- Minimum 18 years of age
- High school diploma or equivalent
- Flexibility to cover variable weekly schedules