Job Description
Join Metro Hospitality Group's dynamic team as an Evening Customer Service Specialist in the heart of New York City! We're seeking enthusiastic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, growth opportunities into full-time positions, and a vibrant work environment in one of the world's most exciting cities. Perfect for students, career-changers, or those seeking supplemental income with evening availability.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and coordinate with front desk operations
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless evening operations
- Uphold brand standards and maintain a professional appearance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems and MS Office Suite
- Ability to work evenings, weekends, and holidays consistently
- Strong problem-solving abilities and attention to detail
- Valid work authorization in the United States