Job Description
Join our dynamic team at Innovate Solutions Inc. as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during evening hours while maintaining work-life balance. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our fast-paced tech environment. Perfect for students, parents, or professionals seeking supplemental income. Full-time positions also available for high performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and provide product support
- Document interactions in CRM systems with precision
- Collaborate with day team for seamless customer handoffs
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software and MS Office Suite
- Flexibility to work evenings (5 PM - 1 PM) and weekends
- Basic technical troubleshooting knowledge