Job Description
Join our dynamic team at Omaha Retail Solutions as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Full-time positions also available for high performers!
Why Work With Us?
• Flexible evening shifts (4-10 PM)
• Weekly pay with direct deposit
• Employee discounts and recognition programs
• On-the-job training and growth opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Process orders, returns, and exchanges with accuracy and efficiency
- Resolve customer concerns with empathy and professionalism
- Collaborate with day-shift teams to ensure seamless service continuity
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to enhance customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced evening environment
- Basic proficiency with Microsoft Office and CRM software
- Reliable transportation for evening shifts
- Positive attitude with problem-solving mindset
- Availability to work evenings, weekends, and holidays