Job Description
Join our award-winning hospitality team as an Evening Customer Service Specialist at Omaha's premier downtown venue. This flexible evening role offers the perfect work-life balance while serving our vibrant community. We're seeking energetic individuals who thrive in fast-paced environments and take pride in creating memorable experiences.
As a cornerstone of our guest experience team, you'll handle evening operations with professionalism and warmth. This position includes competitive hourly pay, complimentary staff meals, and opportunities for advancement. Perfect for students, parents, or anyone seeking a fulfilling evening schedule.
Responsibilities
- Deliver exceptional customer service during evening hours (4 PM - 11 PM)
- Manage reservation systems and walk-in guest inquiries
- Process payments accurately using POS systems
- Maintain pristine venue appearance and sanitation standards
- Coordinate effectively with kitchen and security teams
- Resolve guest concerns promptly and professionally
- Assist with event setup and breakdown as needed
Qualifications
- Minimum 6 months customer service experience
- Flexible availability including weekends and holidays
- Basic POS system proficiency
- Strong communication and conflict resolution skills
- Ability to stand/walk for extended periods
- Nebraska food handler certification (or willingness to obtain)
- Positive attitude and teamwork-oriented mindset