Job Description
Join FlexPay Solutions and transform your evenings into rewarding work! We're seeking dynamic Evening Customer Service Specialists to join our Los Angeles team. Enjoy unparalleled flexibility with evening shifts and daily pay options—perfect for students, parents, or anyone seeking work-life balance. Be part of a forward-thinking company that values your time and talent.
Why You'll Love This Role:
- Daily pay options via direct deposit or app transfer
- Completely flexible evening schedules (4-10 PM)
- Competitive hourly rates with performance bonuses
- Free on-site parking and transit stipend
- Growth opportunities into full-time roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response time and resolution rate
- Proactively identify process improvements for customer experience
- Adhere to compliance protocols and data security standards
- Train new team members on service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional communication skills and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in autonomous, flexible work settings
- Reliable transportation to our LA facility
- Flexible availability for evening shifts (20-30 hours/week)