Job Description
Join our dynamic team as an Evening Customer Service Specialist in Houston! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours. Enjoy flexible scheduling, competitive compensation, and a supportive work environment perfect for students and professionals seeking supplemental income.
As a key member of our hospitality team, you'll handle guest inquiries, manage reservations, and ensure smooth operations during evening shifts. This role offers immediate start opportunities with no weekends required.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and maintain accurate booking records
- Resolve guest complaints promptly and escalate complex issues
- Collaborate with day staff to ensure seamless service transitions
- Process payments and maintain accurate transaction records
- Assist with light administrative duties during downtime
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic proficiency with reservation software and POS systems
- Flexible availability Monday-Saturday evenings (4 PM - 11 PM)
- Positive attitude with problem-solving mindset