Job Description
Join our award-winning team at Capital Connect Solutions as an Evening Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional client experiences during our peak evening hours (4 PM - 10 PM). This is a fantastic opportunity to build your career in customer service while enjoying competitive pay and flexible scheduling. No nights or weekends required! Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical support
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work 4-5 evenings per week (20-25 hours)