Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Kansas City Connects! We're seeking friendly, reliable individuals to provide exceptional support to our clients during evening hours. Enjoy flexible scheduling, weekly pay, and a supportive work environment. Perfect for students, parents, or anyone seeking supplemental income with no nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve billing and account issues efficiently
- Update customer records in CRM systems
- Collaborate with day team for seamless service continuity
- Meet weekly performance metrics for call quality and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication skills
- Ability to work independently in evening shifts
- Basic proficiency with CRM software
- Reliable transportation to downtown KC location
- Positive attitude and problem-solving mindset