Job Description
Join Georgia Connect Solutions as an Evening Part-Time Customer Specialist and enjoy the flexibility of evening hours with weekly paychecks! We're seeking energetic professionals to deliver exceptional service to our growing client base in Atlanta. This role offers immediate start, competitive compensation, and a supportive team environment perfect for students, parents, or anyone seeking work-life balance. No weekends required – enjoy your weekends while earning consistent income!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and service issues using CRM tools
- Process orders and update customer accounts with accuracy
- Document interactions and maintain detailed case notes
- Collaborate with day-team to ensure seamless customer experience
- Meet performance metrics for call quality and resolution time
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer literacy
- Reliable transportation to our Atlanta facility
- Flexible availability Monday-Friday evenings
- Positive attitude and problem-solving mindset
- Basic knowledge of Microsoft Office suite