Job Description
Join our dynamic team at Illinois Connect Solutions as an Evening Customer Service Associate! We're seeking energetic professionals to deliver exceptional client experiences during our high-traffic evening hours. This flexible role offers immediate weekly pay and growth opportunities in a supportive environment.
What You'll Gain:
- Weekly direct deposit pay
- Comprehensive training program
- Competitive hourly compensation
- Free on-site parking
Perfect for students, parents, and professionals seeking supplemental income with schedule flexibility!
Responsibilities
- Handle incoming customer inquiries via phone, chat, and email
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless handoffs
- Maintain detailed knowledge of company services
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong conflict resolution skills
- Ability to work 4-5 evenings/week (3-11 PM)
- Proficient with Microsoft Office suite
- Typing speed of 40+ WPM
- Reliable transportation to downtown location
- Positive attitude under pressure