Job Description
Join our vibrant team at City Hospitality Group as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, dynamic work environment, and opportunities for growth. Perfect for students or professionals seeking evening schedules with weekends off. Enjoy perks like employee discounts, free parking, and a supportive team culture. Apply now to become part of Columbus's premier hospitality experience!
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest reservations and check-in processes with precision
- Handle billing inquiries and resolve customer concerns promptly
- Collaborate with team members to maintain smooth evening operations
- Update and maintain accurate guest information in our system
- Assist with event coordination and special requests
- Ensure cleanliness and organization of public areas
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with reservation software
- Reliable transportation and evening availability (4PM-11PM)
- Positive attitude and teamwork-oriented mindset