Job Description
Join our dynamic team at Louisville Connect Services and enjoy the perfect work-life balance with flexible evening part-time hours! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our valued clients. This role offers competitive pay, a supportive environment, and the opportunity to grow your career while accommodating your daytime commitments. If you're a people person with excellent communication skills and thrive in flexible schedules, apply today to become part of our award-winning customer service family!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve client inquiries efficiently while maintaining high satisfaction rates
- Document interactions and update customer records in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Identify opportunities for process improvements and suggest solutions
- Adhere to company policies and maintain strict confidentiality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Strong verbal/written communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work evenings (5 PM - 11 PM) and weekends as needed
- Positive attitude and commitment to delivering outstanding service