Job Description
Join Albuquerque Connect Solutions as an Evening Customer Service Specialist and become part of our dynamic team supporting local businesses! We're seeking motivated individuals to provide exceptional support during our peak evening hours. This flexible part-time role offers immediate start and competitive compensation in Albuquerque's growing tech sector. Enjoy a supportive environment where your contributions directly impact client satisfaction and community growth.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions and update customer records in real-time
- Collaborate with support team to escalate complex cases efficiently
- Maintain service quality metrics while meeting hourly targets
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and basic software applications
- Excellent verbal communication and active listening skills
- Ability to work independently and adapt to changing priorities
- Reliable transportation to our downtown Albuquerque location