Job Description
Join Texas Support Services as an Evening Customer Service Specialist and become the voice of excellence for our growing client base. We're seeking passionate individuals to deliver exceptional support during flexible evening hours (4 PM - 11 PM) across both part-time and full-time opportunities. Enjoy a dynamic remote-friendly environment with competitive pay, comprehensive training, and growth potential within our Austin-based team.
Why Join Us?
- Competitive hourly rates with performance-based bonuses
- Flexible schedules accommodating students and professionals
- Full benefits available for full-time roles (health/dental/vision)
- Professional development and certification programs
- Inclusive culture focused on work-life balance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during evening hours
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions in CRM systems with precision and detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to process improvement initiatives for evening operations
- Maintain compliance with data security and privacy protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Flexibility to cover weekend shifts as needed