Job Description
Join our dynamic team as an Evening Customer Service Specialist at Oakland Community Solutions! We're seeking energetic individuals to provide exceptional support during evening hours (4 PM - 10 PM) across our retail and service divisions. This flexible role offers part-time scheduling with opportunities for advancement into full-time positions. Enjoy competitive pay, comprehensive training, and a supportive work environment that values work-life balance. Help us deliver outstanding experiences to Oakland's diverse community while building your career in customer service.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions during evening hours
- Process transactions, resolve inquiries, and maintain accurate client records
- Collaborate with day-shift teams to ensure seamless service continuity
- Assist with inventory management and store operations during evening shifts
- Contribute to a positive team environment through clear communication
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Comfortable with evening/weekend scheduling flexibility
- Basic proficiency with POS systems and Microsoft Office
- Valid California driver's license (if travel required)