Job Description
Join our dynamic team at Urban Commerce Solutions as an Evening Customer Service Specialist in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in NYC's bustling retail district. Perfect for students, professionals, or anyone seeking evening flexibility with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening shifts (5 PM - 11 PM)
- Process orders, returns, and exchanges with precision using our CRM system
- Resolve customer issues efficiently while maintaining a positive brand image
- Collaborate with overnight fulfillment teams to ensure seamless service continuity
- Document interactions and update customer profiles in real-time
- Identify upsell opportunities through personalized product recommendations
- Participate in weekly evening training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 1+ years customer service experience in retail or e-commerce
- Availability to work evenings (minimum 20 hours/week)
- Proficient with CRM software and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Ability to thrive in fast-paced, high-volume environments
- Positive attitude and commitment to customer satisfaction
- Basic knowledge of NYC retail landscape preferred