Job Description
Join our dynamic team at Miami Connect Services and become the face of our evening operations! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers both part-time and full-time opportunities with competitive compensation and growth potential. Perfect for students, career-changers, or anyone seeking a rewarding evening schedule in Miami's vibrant service sector.
What We Offer:
- Competitive hourly rates ($18-$24)
- Flexible evening shifts (5 PM - 11 PM)
- Comprehensive training program
- Performance-based bonuses
- Free parking and transit stipend
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening hours
- Resolve billing, service, and technical issues with empathy and efficiency
- Process transactions and update customer records in real-time
- Collaborate with overnight teams for seamless service continuity
- Maintain 95%+ customer satisfaction metrics
- Identify upsell opportunities through consultative approaches
- Document all interactions in CRM system with 100% accuracy
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English/Spanish
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening operations
- Strong problem-solving and conflict resolution abilities
- Availability for flexible evening/weekend schedule
- Positive attitude and team collaboration mindset