Job Description
Join our dynamic team at Nexus Solutions Group and become the voice of excellence for our clients! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during peak hours. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in downtown Louisville. Perfect for students, parents, or anyone seeking a rewarding evening career with growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy standards
- Collaborate with support teams to escalate complex cases seamlessly
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced evening/night shifts
- Proficient with CRM software and Microsoft Office Suite
- Reliable transportation for downtown Louisville location
- Positive attitude and problem-solving mindset