Job Description
Join our dynamic team as an Evening Customer Service Specialist at Georgia Solutions Group! We're seeking passionate individuals to provide exceptional support during evening hours across our Atlanta headquarters. This role offers competitive compensation, flexible scheduling, and opportunities for growth within our rapidly expanding organization.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening shifts
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with day-team specialists for seamless service continuity
- Identify upsell opportunities and contribute to revenue growth
- Adhere to company security protocols and data privacy standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexible availability during evening hours (3 PM - 11 PM)
- Basic troubleshooting knowledge for consumer electronics
- Valid Georgia driver's license (if field support required)