Job Description
Join Florida Connect Services as an Evening Customer Service Specialist and become the voice of excellence for our growing client base. We're seeking passionate individuals to deliver outstanding support during our peak evening hours while maintaining work-life balance through flexible scheduling.
This role offers competitive compensation, comprehensive training, and opportunities for advancement. Whether you're a student, parent, or career changer, our evening shifts provide stability without sacrificing your daytime commitments. Join our award-winning team and make a tangible impact in Florida's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with day-team specialists for seamless customer handoffs
- Identify upsell opportunities to enhance customer retention
- Maintain detailed knowledge of service offerings and company policies
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Ability to multitask across digital channels while maintaining composure
- Proficiency with CRM software (Salesforce experience a plus)
- Flexible availability for evening shifts (5 PM - 1 PM)
- Strong problem-solving abilities with customer-first mindset