Job Description
Join our dynamic team at Cleveland Community Solutions and make a meaningful impact through evening customer service roles! We're seeking passionate individuals to support our community initiatives during flexible evening hours. Perfect for students, parents, or professionals seeking supplemental income with growth potential. Enjoy a supportive environment, competitive compensation, and opportunities to transition into full-time positions based on performance.
Why Join Us:
- Flexible evening shifts (5 PM - 10 PM)
- Competitive hourly wages with performance bonuses
- Free parking and public transit reimbursement
- Comprehensive training and career development
- Inclusive, mission-driven workplace culture
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person during evening hours
- Process community service applications and registrations accurately
- Maintain detailed records in CRM systems with strict confidentiality
- Collaborate with cross-functional teams to resolve complex inquiries
- Support evening community outreach events and workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or community support experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts
- Valid Ohio driver's license (if field visits required)
- Background check and drug screening required