Job Description
Join our dynamic team at Nexus Solutions Inc. as an Evening Customer Service Specialist and unlock flexible career opportunities in Charlotte's thriving business district. We're seeking passionate individuals to deliver exceptional client experiences during evening hours while supporting our full-time operations. Enjoy competitive compensation, professional development, and a culture that values work-life balance. Whether you're a student, professional, or career changer, this role offers a pathway to growth with potential for full-time advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for evening shifts