Job Description
Join Urban Nexus Solutions as an Evening Customer Service Specialist and become the voice of innovation in New Orleans' thriving tech scene! We're seeking energetic individuals to deliver exceptional client experiences during our peak evening hours (3 PM - 11 PM). This flexible role offers perfect work-life balance while building foundational skills in client relations and technical troubleshooting. Our vibrant French Quarter office features modern amenities and a supportive team culture focused on professional growth.
As a key member of our client experience team, you'll handle inbound inquiries via phone and digital channels while maintaining detailed documentation. We provide comprehensive training and a clear path for advancement into full-time roles. Ideal candidates thrive in fast-paced environments and appreciate New Orleans' unique blend of culture and opportunity.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document all interactions in CRM system with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex cases
- Maintain service level targets while ensuring customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives during team huddles
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with ability to navigate multiple systems
- Exceptional verbal communication skills with clear articulation
- Strong problem-solving abilities and patience when troubleshooting
- Availability to work 20-25 hours weekly across evenings and weekends
- Customer service experience preferred but not required
- Ability to remain calm and professional under pressure
- Positive attitude and commitment to teamwork