Job Description
Join Atlanta Connect Solutions as an Evening Customer Service Specialist and launch your career in a dynamic, supportive environment. We're seeking enthusiastic individuals to provide exceptional customer experiences during our peak evening hours. This flexible part-time role offers growth opportunities while helping Atlanta residents solve real-world challenges. Enjoy competitive pay, comprehensive training, and a vibrant team culture that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve billing, service, and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex issue escalation
- Meet daily performance metrics for response time and resolution
- Maintain detailed knowledge of service offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office
- Flexible availability for evening shifts (4 PM - 10 PM)
- Positive attitude and collaborative mindset
- Valid Georgia ID for onboarding