Job Description
Join our award-winning team as an Evening Customer Service Specialist at Global Retail Solutions. We're seeking dynamic individuals to deliver exceptional experiences during our peak evening hours in Chicago's vibrant downtown. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product issues and process returns with empathy and efficiency
- Update customer records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Adhere to all company security and compliance protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced evening operations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (5 PM - 11 PM) weekends
- High school diploma or equivalent required