Job Description
Join our dynamic team at Carolina Connect Solutions where we're revolutionizing customer experience through innovative technology. We're seeking dedicated Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible role offers both part-time and full-time opportunities with competitive pay and comprehensive benefits for full-time employees. Enjoy a modern, collaborative work environment with career advancement opportunities in one of North Carolina's fastest-growing companies.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and process orders with precision
- Document interactions using CRM systems and maintain accurate records
- Collaborate with cross-functional teams to improve service processes
- Exceed customer satisfaction metrics through personalized solutions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during evening hours (5 PM - 1 AM)
- Strong attention to detail and organizational skills
- Positive attitude and resilience under pressure