Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for career growth within our expanding retail network. Perfect for students, parents, and professionals seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve billing discrepancies efficiently
- Assist with inventory management and stock replenishment during evening shifts
- Collaborate with day teams to ensure seamless customer handovers
- Uphold brand standards and maintain a clean, organized retail environment
- Identify upsell opportunities and contribute to sales targets
Qualifications
- Previous customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Flexible availability for evening and weekend shifts (5 PM - 11 PM)
- Basic proficiency with POS systems and Microsoft Office
- Positive attitude and commitment to outstanding service
- Valid UK work permit required