Job Description
Join Urban Solutions Group as an Evening Customer Service Specialist and launch your career in Indianapolis! We're seeking enthusiastic entry-level professionals to deliver exceptional service during our evening hours (4 PM - 10 PM). This flexible part-time role offers perfect work-life balance while building valuable customer experience skills in our downtown Indianapolis location.
As a cornerstone of our service team, you'll handle inquiries, resolve issues, and ensure client satisfaction in a fast-paced environment. Full training provided – no prior experience required! Ideal for students, career changers, or anyone seeking evening flexibility.
Responsibilities
- Manage incoming customer inquiries via phone, email, and in-person during evening hours
- Process transactions accurately using our CRM system
- Resolve customer concerns with empathy and problem-solving skills
- Maintain detailed records of interactions and resolutions
- Collaborate with day-shift teams for seamless service continuity
- Support inventory management and merchandising tasks
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Availability to work evenings (4 PM - 10 PM) weekends
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods and handle physical tasks
- No experience required – comprehensive training provided