Job Description
Join Urban Hub Solutions as an Evening Customer Service Specialist and become the face of innovation in Philadelphia's thriving service sector! We're seeking dynamic individuals to deliver exceptional experiences during our peak evening hours (4 PM - 10 PM). This role offers flexible scheduling, competitive compensation, and opportunities for growth within our rapidly expanding company. Ideal for students, night owls, and career changers seeking meaningful part-time work in the City of Brotherly Love.
Responsibilities
- Provide exceptional multi-channel support via phone, email, and chat during evening hours
- Resolve customer inquiries with empathy and efficiency while maintaining service standards
- Process transactions and update client information using our CRM platform
- Collaborate with overnight teams to ensure seamless service handoffs
- Identify opportunities to improve customer experience workflows
- Document interactions and maintain accurate case records
- Support evening marketing initiatives and promotional campaigns
Qualifications
- Previous customer service experience preferred but not required
- Strong problem-solving abilities with a solutions-oriented mindset
- Excellent written and verbal communication skills
- Ability to thrive in fast-paced evening environments
- Proficient with digital tools and CRM software
- High school diploma or equivalent; college students encouraged
- Flexibility to work weekends and holidays as needed