Job Description
Join Peak Support Solutions as an Evening Customer Service Specialist and become the voice of excellence for UK-based clients! We're seeking dynamic individuals to deliver exceptional support during our evening shift (5 PM - 10 PM) while enjoying flexible scheduling. This role combines competitive pay with growth opportunities in a fast-paced tech environment. Perfect for students, parents, or professionals seeking work-life balance.
Our Manchester-based team thrives on innovation and customer satisfaction, offering comprehensive training and a supportive culture. Benefit from free parking, on-site refreshments, and performance bonuses while developing valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues for clients using proprietary CRM and ticketing systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with daytime teams to ensure seamless service continuity
- Meet key performance metrics including resolution time and customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Previous customer service experience in a B2B or tech environment preferred
- Exceptional communication skills with clear articulation in English
- Ability to multitask effectively in a fast-paced setting
- Proficiency with Microsoft Office and basic troubleshooting skills
- Flexible availability for evening shifts (Monday-Friday 5 PM-10 PM)
- Strong problem-solving abilities with a customer-first mindset