Job Description
Join our dynamic team as an Evening Customer Service Specialist and deliver exceptional support to our global clientele. This flexible evening role (5:00 PM - 10:00 PM) offers both part-time and full-time opportunities, perfect for students, professionals, or career changers seeking work-life balance. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while growing your skills in a tech-forward environment.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve technical issues and product inquiries with precision
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Previous customer service or technical support experience preferred
- Excellent verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently and problem-solve autonomously
- Flexible availability during evening hours (minimum 20 hours/week)
- Basic technical troubleshooting knowledge
- Positive attitude and resilience in high-pressure situations