Job Description
Join Apex Solutions UK as an Evening Customer Service Specialist and become the voice of excellence for our global clients. This flexible evening role offers the perfect balance for students, parents, and professionals seeking rewarding part-time work in Birmingham's vibrant city centre. You'll deliver exceptional support through multiple channels while developing valuable skills in communication and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive team environment that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat during evening shifts
- Resolve technical issues and product concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet key performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives for service excellence
Qualifications
- Previous customer service or call centre experience preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Available for evening shifts (typically 4 PM - 10 PM)
- UK work authorization required