Job Description
Join our dynamic team at CityScape Solutions Ltd as an Evening Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. This is a fantastic opportunity to develop your communication skills while supporting our growing client base in Manchester's vibrant tech sector.
As a key member of our support team, you'll be the voice of our brand, ensuring every interaction leaves a positive impression. We offer competitive pay, flexible scheduling, and a supportive environment perfect for students or professionals seeking evening work.
What We Offer:
- Competitive hourly rate (£12.00 - £14.50)
- Evening shifts (4-6 hours/day, 5pm-10pm)
- Comprehensive product training
- Staff discounts across Manchester partner businesses
- Clear career progression paths
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve technical issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with day-team for seamless service continuity
- Maintain detailed case documentation
- Identify and escalate complex issues appropriately
- Contribute to service improvement initiatives
Qualifications
- Previous customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Strong attention to detail and accuracy
- Flexibility with evening and weekend availability
- Proficient with CRM software and Microsoft Office
- Positive, solution-oriented mindset