Job Description
Join our award-winning customer experience team as an Evening Customer Service Specialist at GlobalConnect Solutions! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive pay, comprehensive training, and opportunities for career growth while maintaining a healthy work-life balance. Ideal for students, parents, or professionals seeking supplemental income with a globally respected employer.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat during evening shifts
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Proactively identify upsell opportunities while maintaining focus on customer satisfaction
- Adhere to strict SLAs and performance metrics for response times and resolution rates
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- Minimum 6 months customer service experience in B2C environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask in fast-paced digital communication channels
- Strong problem-solving aptitude with logical troubleshooting approach
- Flexible availability for evening shifts (typically 4 PM - midnight)
- GCSE English/Maths or equivalent qualification required
- Must have legal right to work in the UK