Job Description
Join our dynamic team at Phoenix Retail Solutions as an Evening Customer Service Specialist! We're seeking friendly, energetic individuals to deliver exceptional customer experiences during our evening hours (4 PM - 10 PM). This role is perfect for students, parents, or anyone seeking flexible evening hours while growing their professional skills. Enjoy a supportive work environment with competitive pay and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM tools
- Process orders, returns, and exchanges accurately while maintaining company standards
- Collaborate with day-shift team to ensure seamless customer handovers
- Document interactions and maintain detailed case notes in our system
- Identify upsell opportunities and contribute to team sales goals
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- Proficiency with basic computer applications
- Reliable transportation for evening shifts