Job Description
Are you looking for a role that offers flexibility and impact?
RTP Customer Solutions is a premier provider of client support services based in the heart of North Carolina’s Research Triangle. We are currently seeking a dedicated and articulate Evening Customer Service Representative to join our growing team. In this pivotal role, you will be the voice of our brand, providing exceptional service to clients during our critical evening hours. If you are a problem-solver who thrives in a dynamic environment, we want to meet you.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance. Our evening shifts allow you to manage your personal commitments while building a rewarding career.
- Competitive Compensation: Earn a competitive hourly rate with performance-based bonuses.
- Growth Opportunities: We prioritize internal promotion and offer clear pathways for career advancement within the organization.
Don't just take a job; take a career with a team that values your contribution. Apply today to become part of the RTP Customer Solutions family.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of inbound and outbound customer calls, emails, and chat messages with accuracy and efficiency during evening shifts.
- Resolve Complex Issues: Diagnose customer problems and provide effective, empathetic solutions or escalate issues to the appropriate senior team members.
- Maintain Customer Records: Accurately update and maintain client information in CRM databases, ensuring data integrity and compliance with company standards.
- Process Transactions: Execute order processing, returns, and exchanges accurately while verifying all financial details.
- Collaborate with Team: Work closely with the morning and afternoon support teams to ensure seamless service handovers and consistent customer experience.
- Adhere to Procedures: Follow all company policies, quality assurance guidelines, and compliance regulations strictly.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Business, Communications, or related field preferred.
- Experience: Minimum of 1 year of experience in customer service, call center operations, or a related field.
- Communication Skills: Excellent verbal and written communication skills with a focus on professionalism and clarity.
- Technical Proficiency: Proficient in Microsoft Office Suite and comfortable learning new software applications quickly.
- Availability: Must be available to work rotating evening shifts, including weekends and holidays as required.
- Problem Solving: Strong analytical thinking and the ability to remain calm under pressure.