Job Description
Are you looking for a rewarding part-time opportunity in Columbus that fits your evening schedule?
Columbus Logistics Solutions is seeking a dedicated Evening Customer Service Representative to join our growing team. We pride ourselves on exceptional service and are looking for individuals who are ready to hit the ground running. This is an immediate hire position, perfect for those seeking stability and flexibility in a dynamic environment.
In this role, you will serve as the first point of contact for our valued clients, ensuring their logistics needs are met with precision and care. If you are a proactive problem-solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Immediate start available
- Competitive hourly pay ($18 - $22/hr)
- Flexible evening shifts
- Positive and collaborative work culture
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening hours.
- Process and verify customer orders, ensuring accuracy and timeliness.
- Resolve customer complaints and escalations with empathy and efficiency.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the warehouse and logistics teams to ensure seamless service delivery.
- Provide product information and explain shipping policies to clients.
- Identify opportunities to upsell services and improve customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset and a customer-first attitude.
- Reliable transportation (required for on-site attendance).