Job Description
Are you looking for a rewarding evening shift in Cleveland, OH with immediate start availability? Apex Support Solutions is seeking motivated individuals to join our dynamic team. We offer a flexible work environment, competitive pay, and a chance to make a real impact in our community.
Join us today and enjoy the benefits of working in a supportive, fast-paced environment. We prioritize our employees and provide the tools you need to succeed.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism and efficiency.
- Resolve complex customer issues and provide accurate information regarding our products and services.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Document all interactions and customer feedback accurately in the CRM system.
- Collaborate with the morning shift team to ensure seamless workflow and continuity.
- Stay updated on company policies, products, and promotions to provide knowledgeable support.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal and written communication skills.
- Ability to work flexible evening hours, including weekends and holidays.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable transportation is a must.