Job Description
Are you looking for a rewarding job that fits perfectly around your lifestyle? Horizon Support Services is currently hiring dedicated Evening Customer Service Representatives in Los Angeles. This is your chance to earn extra cash while enjoying the flexibility of a part-time schedule.
We pride ourselves on delivering exceptional customer experiences. As an Evening Representative, you will be the voice of our brand, helping clients resolve their inquiries and ensuring their satisfaction. We offer a dynamic work environment, competitive pay, and comprehensive training to help you succeed.
Why Apply?
- Flexible evening shifts (4:00 PM - 12:00 AM)
- Competitive hourly rate ($18 - $22)
- No experience required; full training provided
- Positive and inclusive company culture
Responsibilities
- Answer incoming customer calls and emails professionally and efficiently.
- Resolve customer issues and complaints using company policies and scripts.
- Accurately log customer interactions and transaction details into the CRM system.
- Process returns, exchanges, and service requests during peak evening hours.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with the morning shift team to ensure seamless operations.
Qualifications
- High school diploma or equivalent education.
- Must be available to work evenings and weekends as required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Self-motivated with a strong desire to help others.