Job Description
Join Urban Solutions KC and transform your spare time into extra income! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences in Kansas City. Enjoy flexible scheduling, competitive pay, and a supportive team environment while building valuable skills. Perfect for students, parents, or anyone seeking supplemental income with growth opportunities.
Why Choose Us?
- Flexible shifts (evenings/weekends available)
- Weekly pay with performance bonuses
- Comprehensive paid training
- Free parking and transit reimbursement
- Health benefits for 20+ hour/week roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (response time, resolution rate)
- Assist with new hire training as needed
- Stay current on product knowledge and policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and CRM tools
- Flexible schedule availability including weekends
- Positive attitude with problem-solving mindset