Job Description
Are you looking to earn extra cash while maintaining a flexible work-life balance? Horizon Solutions Inc. is seeking dedicated professionals to join our growing team in Houston, TX for our evening shift operations.
As an Evening Customer Service Specialist, you will play a pivotal role in ensuring our clients receive top-tier support during peak hours. This is a fantastic opportunity for those seeking part-time employment to boost their income without sacrificing their daytime commitments. We offer a supportive environment where your contributions are valued, and your growth is prioritized.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible evening schedules designed to fit your lifestyle.
- Comprehensive training and ongoing professional development.
- A dynamic team culture that celebrates success.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve complex issues and escalations efficiently, ensuring high customer satisfaction scores.
- Document customer interactions and feedback within our CRM system.
- Collaborate with the day-shift team to ensure seamless operations.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Proven experience in customer service or a related field is preferred but not required for high performers.
- Must be available to work evenings (4:00 PM - 12:00 AM or similar).
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn internal software quickly.