Job Description
Are you looking for a rewarding part-time role that fits perfectly into your evening schedule? Horizon Support Solutions is seeking dedicated Customer Service Representatives to join our growing team in Kansas City, MO. We pride ourselves on providing exceptional support to our clients, and we need individuals who thrive in a fast-paced, results-oriented environment.
In this role, you will serve as the face of our company, resolving inquiries, processing orders, and ensuring customer satisfaction during our high-traffic evening hours. If you are a problem solver with a passion for helping others, we want to hear from you.
Responsibilities
- Manage high volumes of incoming calls and emails with a focus on empathy and efficiency.
- Resolve customer complaints and issues in a timely and professional manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer accounts with accurate information regarding orders and interactions.
- Collaborate with the logistics team to ensure timely delivery of goods.
- Maintain a clean and organized workspace that adheres to company safety standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Strong verbal communication and active listening skills.
- Ability to work evenings and weekends as required by business needs.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to remain calm and professional under pressure.