Job Description
Are you seeking a rewarding career with a flexible schedule? Apex Support Solutions is currently hiring Evening Customer Support Specialists in Los Angeles. We pride ourselves on offering competitive hourly rates, weekly payouts, and a professional environment that values your time and contribution.
In this pivotal role, you will serve as the primary point of contact for our valued clients. You will resolve inquiries, process orders, and ensure customer satisfaction, all while enjoying the freedom of a part-time evening schedule.
Responsibilities
- Manage high-volume incoming calls and emails during evening hours.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Update customer records and provide accurate feedback to the management team.
- Collaborate with cross-functional teams to improve service protocols.
- Assist with basic data entry and administrative support tasks.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is highly preferred.
- Excellent verbal communication and active listening skills.
- Must be available to work evening shifts (e.g., 4:00 PM – 10:00 PM).
- Proficient in Microsoft Office Suite and computer navigation.