Job Description
We are looking for a dedicated Evening Customer Service Representative to join our team in Columbus, Ohio. In this role, you will be the first point of contact for our clients, providing exceptional support during critical business hours.
Our company offers a supportive work culture that values flexibility. If you are seeking a stable full-time position with evening shift options and room for growth, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($20.00 - $28.00).
- Comprehensive health benefits package.
- Flexible scheduling and shift options.
- Professional development opportunities.
Responsibilities
- Manage Inquiries: Answer incoming customer calls, emails, and chats efficiently during evening shifts.
- Resolve Issues: Troubleshoot customer concerns and provide effective, timely solutions.
- Process Orders: Accurately handle order processing, returns, and exchanges.
- Documentation: Maintain accurate and up-to-date records in the CRM system.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless operations.
- Quality Assurance: Adhere to all company service standards and quality metrics.
Qualifications
- Experience: Previous customer service experience is preferred.
- Availability: Must be available to work evenings, weekends, and holidays.
- Communication: Strong verbal and written communication skills with a focus on professionalism.
- Computer Skills: Proficiency in Microsoft Office Suite and computer navigation.
- Reliability: Ability to work independently and manage time effectively.