Job Description
Join Sacramento Community Services as an Evening Customer Service Representative and become the heart of our client interactions. We're seeking dedicated professionals to deliver exceptional service during our peak evening hours while supporting our community-focused initiatives. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your contributions make a tangible difference. Perfect for students, parents, or career changers seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Process transactions, resolve complaints, and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Utilize CRM systems to track interactions and identify improvement opportunities
- Uphold company standards for professionalism and customer satisfaction
- Contribute to evening team briefings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively during peak evening hours
- Strong problem-solving abilities with customer-first mindset
- Flexible availability including weekends and holidays