Job Description
Join our dynamic team at CityConnect Services as an Evening Customer Service Representative! We're seeking friendly, reliable individuals to deliver exceptional support to our valued clients during evening hours. This role offers flexible scheduling with weekly pay, perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment where your contributions directly impact customer satisfaction and community connections.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 9 PM)
- Process transactions and resolve billing discrepancies with accuracy
- Update customer records in our CRM system while maintaining confidentiality
- Collaborate with day-team to ensure seamless service continuity
- Meet weekly performance targets for resolution time and customer satisfaction
- Identify and escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Exceptional communication skills and clear phone etiquette
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Portland location
- Flexibility to work weekends and holidays as needed