Job Description
Join our dynamic team at Urban Hospitality Solutions, where we're transforming guest experiences across Phoenix's vibrant nightlife scene! We're seeking passionate Evening Customer Service Representatives to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, growth opportunities, and the chance to work in one of Arizona's most exciting industries. Whether you're a student, professional, or career changer, our evening schedule allows you to balance work with your lifestyle while gaining valuable hospitality skills.
Responsibilities
- Provide exceptional customer service to guests during evening hours (4 PM - 1 AM)
- Process reservations and manage guest inquiries with professionalism
- Collaborate with cross-functional teams to ensure seamless operations
- Handle cash transactions and POS system operations accurately
- Maintain a clean, organized, and welcoming environment
- Resolve guest concerns promptly and escalate complex issues
- Contribute to a positive team culture through effective communication
Qualifications
- Minimum 6 months of customer service or hospitality experience
- Availability to work evenings (4 PM - 1 AM), weekends, and holidays
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math proficiency for cash handling
- Professional appearance and positive attitude
- Must be 18+ years old and able to stand for extended periods
- Flexibility to cover additional shifts as needed